Returns & Exchanges

For the safety and sensitivity of our hair extension and wig products, we do not accept returns and exchanges. We do not want to resell hair extension products that may have been touched or tried on by other customers and want to provide each customer new product.

If you have questions please contact cs@latchedandhooked.com

We do accept returns and exchanges on any other product that is not hair extensions or wigs. Product must be unopened to return or exchange. 

If your product is defective we will replace or refund your order.

If a product is returned to us without notice we are not liable and will not issue a refund or exchange that product.

If your order is returned to us due to a "bad" address according to the shipping courier we will not be responsible for the re-ship fee. If you decide you do not want the product after it was returned by the shipping courier we will issue you a full refund minus the shipping fee. 

Mckenzie Collection

Q. How many boxes should I order?

• Each box of Latched and Hooked Hair comes with 20 bouncy curls. If you use our special 1 x 10 formula, you’ll get the perfect look every time. That means use 10 curls per braid. You’ll want to order 1 box of hair for every 2 corn rows you have. For more volume, increase the number of corn rows and boxes of hair.

• If you are attempting a tapered cut style we suggest using 5 boxes of our 10" curls for a full tapered cut or 2-4 boxes if you have shaved sides or you have any leave-out around the sides and or nape.

*(example: If you have 8 corn rows. You’ll need to order 4 boxes of hair.)

• For our curls you should know we currently offer 2 lengths. 10″ and 20″. Remember, the length is the measurement prior to the curling process of the hair. When you stretch your bouncy curls you’ll get the actual length. Although, your curls won’t drop much, you’ll spend the next 4-6 weeks fluffing so you’ll begin to see the fullness of your curls develop.

Q. Can I wash or swim with these curls?

• Remember our hair is synthetic...not human hair. You can get the hair wet, however swimming under water and other extreme water sports will be at your own discretion.

Q. How long will this hair last?

• With proper care (i.e. wearing a silk or sating cap, cutting any extreme frizz or tangles and keeping your scalp cleansed using an astringent and or a shampoo) your curls can 4-6 weeks.

Kai Collection

Q. How many packages of hair do I need?

• We advise you speak to your stylist however if you are attempting a style on your own, please look in the description box located under the product you are interested in and find further details on the recommended amount of product you should purchase. If you have additional questions email us at cs@latchedandhooked.com 

Q. How do I separate the hair without it frizzing and tangling?

• Mist the hair with water, then separate the hair from the bottom and work your way to the middle of the bundle of hair. There are no chemical coatings on our hair, so separation will make the hair frizz but will also look natural as you install. Also note, we do not recommend cutting the hair in half because it will disturb the curl pattern and make the ends blunt. Instead cut to your desired length. 

Q Can I swim with this hair?

• Remember our hair is synthetic...not human hair. You can get the hair wet, however swimming under water and other extreme water sports will be at your own discretion.

Braid Collection

Q. How much hair should I order?

• We advise you speak to your stylist however if you are attempting a style on your own, please look in the description box located under the product you are interested in and find further details on the recommended amount of product you should purchase. If you have additional questions email us at cs@latchedandhooked.com If you have additional questions email us at cs@latchedandhooked.com 

Shipping Inquiries

When will my products arrive?

• Our number one goal is to get our products in your hands! Once you place your order, please allow 3 business days to process your order. If you are Shipping Priority Mail packages will take about 2-3 business days (excluding holidays) for Standard U.S. orders, 1-2 business days for Express U.S. orders (excluding holidays) and 7-14 business days (excluding holidays) for international orders. 

• We do ship international, however we DO NOT pay any customs fees. If you do not pay the customs charge and your package gets sent back you will be given a store credit. If you want the package to be resent, we will invoice you for international shipping fees. 

Pre-Orders

Pre-Orders are for products that are not in stock an or require special production. These items can sometimes take up to 3 weeks to ship. Please be patient with these special orders as we want to ensure they are delivered with the same quality and care they were made with.

MISC Questions 

Q. Where is your company located

• Latched and Hooked Beauty is located in Atlanta, GA 

Q. Is your hair Marley hair?

• Let’s dispel this myth! No. There is no such thing as Marley hair. There was once a hair brand that named their hair Marley, but they were soon sued and told to change their name. Also Kanekalon and Toyokalon are brands not fibers. Our premium synthetic fiber is a modacrylic fiber formulated with non toxic chemicals designed to be better-for-you. 
• *Please note: We do not make any claims that our hair will not cause scalp irritation because each individual customer's ph balance is different and the irritation could be from the actual texture of the fiber and not the ingredients we use. 

Q. Does your hair frizz?

All synthetic hair will experience frizz, lucky for you we’ve invested in high quality  synthetic fiber that last longer than many other fibers. A little frizz actually gives a more realistic look. We recommend that each week you give your curls a little TLC. Check out our blog on ways to reduce frizz and unruly tangles.